Legal

Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Chura Limited ("Chura", "we", "us") collects, uses and protects information when you use our airtime distribution platform. We are committed to handling your data responsibly and transparently.

Information we collect

Account details you provide — name, email, phone number and organisation information.
Recipient information you upload or enter for distributions — phone numbers, names and amounts.
Transaction and payment records needed to process top-ups and issue receipts.
Technical data such as log-in activity and device/browser information used to keep your account secure.

Your recipient lists are private

All information relating to your recipient lists — phone numbers, names, amounts and any notes — is private and accessible only to you and the authorised members of your organisation. We treat this data as confidential and apply access controls so that no other customer can view it.

How we use your information

To deliver airtime distributions you request and confirm them to you.
To process payments, fund your account and generate receipts (including ETIMS-compliant receipts where enabled).
To provide reporting, audit trails and team controls.
To secure your account and prevent fraud or misuse.
To contact you about your account and important service updates.

We will never sell your data

Chura does not, and will not, sell your personal data or your recipients’ data to third-party companies for marketing or any other purpose. We share data only where strictly necessary to deliver the service (for example, passing a phone number to the relevant mobile network operator to complete a top-up) or where required by law.

Sharing of information

We share data only with the mobile network operators required to deliver your top-ups, with payment partners to process funding, and with regulators where the law requires. We do not sell or rent your data to anyone.

To protect the site and forms such as Buy Airtime from spam and abuse, we use Google reCAPTCHA. It collects hardware and software information, such as device and browser data and how you interact with the page, and sends it to Google for analysis. This sharing is strictly necessary for security, and is subject to Google’s Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

Service availability depends on mobile network operators

Airtime distribution is delivered through third-party mobile network operators (Safaricom, Airtel and Telkom). Chura does not control their networks, and the availability, speed and successful delivery of any top-up depends on the relevant operator’s systems being online and operational. Outages, maintenance, congestion or restrictions on an operator’s side may delay or prevent delivery, and these events are outside Chura’s control.

Data retention

We keep your data for as long as your account is active and for any period required to meet legal, tax and accounting obligations. You may request deletion of data that we are not legally required to retain.

Your rights

You may access, correct or request deletion of your personal data, and object to certain processing, subject to applicable Kenyan data protection law. To exercise these rights, contact us using the details below.

Questions?